Privacy Policy

Information We Collect

We gather information that is necessary to provide, personalise, and improve your experience on our platform. This includes details you share during account registration, such as your full name, date of birth, residential address, email address, telephone number, and government-issued identification documents required for verification and regulatory compliance.

Usage and Transaction Data

When you play our games, deposit funds, or withdraw winnings, we record transaction details, betting history, game session data, and account balances. We also collect technical information automatically, including your IP address, device type, browser version, operating system, and pages visited on our site.

How We Use Your Information

Your personal information allows us to create and manage your account, process deposits and withdrawals, verify your identity, prevent fraud, and ensure compliance with legal and licensing obligations. We also use the data to customise your gaming experience, send important account notifications, and, where you have consented, deliver promotional offers that may interest you.

Sharing and Disclosure

We may share your information with trusted service providers who perform functions on our behalf, such as payment processors, identity verification agencies, customer support platforms, and marketing partners. These third parties are contractually obligated to protect your data and may only use it for the purposes we specify.

We may also disclose personal information when required by law, court order, or regulatory authority, or to protect the rights, property, or safety of Wheel of Fortune Casino, our players, or the public. In the event of a corporate restructuring, merger, or acquisition, your information may be transferred as part of the transaction, subject to continued protection under this policy.

Cookies and Tracking Technologies

Our website uses cookies, pixels, and similar tracking technologies to remember your preferences, analyse site traffic, measure advertising effectiveness, and maintain security features. You can manage your cookie preferences through your browser settings; however, disabling certain cookies may limit your ability to use some features of the platform.

Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your personal information against unauthorised access, disclosure, alteration, or destruction. While no system can guarantee absolute security, we continuously review and update our measures to maintain the highest possible level of protection.

Your Rights and Choices

Under applicable Canadian privacy legislation, you have the right to request access to the personal information we hold about you, to correct any inaccuracies, and, in certain circumstances, to request deletion or restriction of processing. You may also withdraw consent for marketing communications at any time by adjusting your account settings or contacting our support team.

To exercise these rights, please reach out to us using the contact details provided below. We will respond to your request within the timeframes required by law and may ask for identification to protect your privacy.

Retention of Information

We keep your personal information only as long as necessary to fulfil the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Once retention is no longer required, we securely delete or anonymise the data.

International Transfers

Some of our service providers may be located outside of Canada. When we transfer personal information to other jurisdictions, we ensure appropriate safeguards are in place to maintain the level of protection required under Canadian law.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices, technology, or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review the policy periodically so you remain informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our privacy team at [email protected] or through the customer support channels available on our website.

This Privacy Policy is effective as of January 2025.